Otomako

Solutions

Systems that take out manual work.

On every project we define the process first, then choose the technology to fit the bottleneck that actually needs solving. These three headings are the whole of what the studio does.

Operations automation

We put the work that repeats every day onto written rules. What happens when a request arrives, who approves it, where it gets recorded and who hears about it are all settled up front.

Scope

  • Requests and tasks collected into one flow
  • Routing and prioritisation rules
  • Approval steps and hand-offs between teams
  • Document flows and structured data capture
  • Notification and reminder rules
  • Synchronisation between CRM and record systems
  • Recurring operational reports

Boundary

Automation covers work whose rules can be written down. Steps requiring judgement are not automated; the system flags them and routes them to the person responsible.

Internal tools and AI systems

We replace scattered spreadsheets and separate screens with one workspace built around your team. Where a narrow job needs it — reading, classifying or summarising documents — we add AI to the system.

Scope

  • Operational dashboards and internal screens
  • Document reading, classification and field extraction
  • Structured search and internal knowledge interfaces
  • Summarisation and draft generation
  • Operational assistants and workflow helpers
  • Data validation and quality checks
  • Role and permission management

Boundary

The AI layer proposes, records the decision and shows its reasoning. Authority to approve the result stays with your team.

Custom digital products

If off-the-shelf software doesn't fit your process, we build the portal, the customer panel or the web application from scratch. The product is set up in your name.

Scope

  • Product definition, scope and interface design
  • Portals and customer panels
  • SaaS products and subscription flows
  • Authentication, authorisation and role management
  • Integration layers with existing systems
  • Production infrastructure and deployment
  • Post-launch maintenance and development

Boundary

You own the product. Code, accounts and documentation are set up in your name; you are not tied to the studio.

What we do

What it takes to carry a system from start to finish

These are not services bought separately. They are the steps of building something and getting it running.

Process analysis

We map how the work runs today, step by step: where enquiries arrive, who does what by hand, and which step people wait on.

Workflow automation

We hand the repeating steps to software, so work scattered across WhatsApp, email and spreadsheets runs as one flow.

Product strategy

We decide what gets built and what stays out of scope: scope, priority order and the boundary of the first release.

UX/UI design

We build the screens around the people who use them: flow, interface, legibility and everyday use.

Frontend and backend development

We write the interface, the server side and the database ourselves. The same team carries it from design to launch.

Integration

We connect the systems you already use: calendar, email, spreadsheets, payments and internal software.

Launch and rollout

We open the system to real use under control: domain, server, monitoring and support through the first days.

Handover and support

The code, the accounts and the documentation stay in your name. We hand over to your team, and support afterwards if you want it.

Fit

Where does this work pay back most?

  • Teams whose request volume has outgrown one person

    Once enquiries can no longer be held in a single coordinator's memory, systematising them pays back immediately.

  • Organisations with more than one site or team

    Hand-offs and reporting between sites are the first things to break when they are run by hand.

  • Companies with an established customer base

    Turning an existing relationship into consistent follow-up costs less than chasing new enquiries.

  • Organisations receiving international enquiries

    With multilingual communication infrastructure in place, response time and consistency become measurable.

  • Operations that off-the-shelf software doesn't fit

    If your process doesn't fit the package, it is usually better to build the product than to bend the process.

Getting started

Tell us what costs you the most time.

Describe the work that repeats, runs late or scatters between tools. In the first call we'll establish what suits automation and where it makes sense to start.

After you send the form

  1. A reply within two working daysWe read your message and suggest a time that suits you.
  2. A 30–45 minute discovery callA working session that maps the process, not a sales pitch. If it isn't a fit, we'll say so plainly.
  3. A written summaryAfterwards we put in writing what could be built, in what order, and within what scope.